Refund Policy

Last updated: September 2025

At MatchPacks, we work hard to get your packs prepared, packed, and delivered quickly and safely. Please review the following shipping terms before placing your order.
 

Processing & Production Times

Processing Times
​Standard Products:

• Most ready-to-ship MatchPacks orders are dispatched within 1–2 business days.
  
  Bulk & Club Orders:

• Larger or wholesale orders are typically processed and dispatched within 3–7 business days, depending on order size and demand.

• During busy periods (sales, promotions, or peak sports seasons), processing times may be slightly longer.
  
  Delivery Timeframes

• Once dispatched, delivery within Australia generally takes 2–8 business days, depending on your location and courier.

• Regional and remote areas may take longer

• Delivery timeframes are estimates only and not guaranteed
  
  Courier Services

• We use trusted third-party couriers to deliver orders across Australia.

• Tracking details will be emailed once your order is dispatched

• Please allow up to 24 hours for tracking updates to appear
  
  Delivery Delays

• Once your order has been handed to the courier, we cannot guarantee exact delivery dates.
  
  Delays caused by:

• Weather events

• Public holidays

• Courier network issues

• Regional delivery schedules

• are outside of our control and are not grounds for refunds or cancellations.
  
  Delivery Address

• We deliver to residential and business street addresses across Australia.

• We do not deliver to PO Boxes, Locked Bags, or Parcel Lockers

• Please double-check your shipping details at checkout

• If a delivery fails due to an incorrect or incomplete address, any re-delivery fees will be the responsibility of the customer.
  
  Missed Deliveries & Returns

• If delivery is unsuccessful (e.g. no one available or incorrect address), the parcel may be returned to us.

• Re-delivery can be arranged once any applicable courier fees have been paid.

• Damaged or Lost Parcels

• If your order arrives damaged or is lost in transit, please contact us as soon as possible at: info@matchpacks.com
  
  All claims are assessed in line with courier policies. Where appropriate, we will arrange a replacement or refund at our discretion.

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