Privacy Policy

This Privacy Policy explains how MatchPacks (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, use our services, make a purchase, or otherwise interact with us (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect personal information to provide our Services and improve your experience. This may include:

Information You Provide Directly:

Name, address, email, and phone number
Order and payment details
Account information (if applicable)
Customer support communications

Information Collected Automatically:

IP address, browser type, and device information
Website interaction data (pages visited, clicks, time spent)
Cookies, pixels, and similar tracking technologies

Information from Third Parties:

Payment processors and shipping providers
Analytics and advertising partners
Social media or third-party services you use to interact with us

2. How We Use Your Information

We use your information to:

Process and fulfil orders, including payments, shipping, and returns
Communicate with you about orders, products, and updates
Improve and personalise your website experience
Provide customer support
Send marketing communications (you can opt out anytime)
Prevent fraud and comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, remember preferences, and analyse site usage.

You can manage or disable cookies through your browser settings, but some features of the site may not function properly if cookies are disabled.

4. Sharing Your Information

We may share your personal information:

With service providers (e.g. payment processors, shipping partners, analytics providers)
With marketing and advertising partners
When you consent (e.g. reviews or social integrations)
Where required by law or to protect our rights

We do not sell your personal information.

5. User-Generated Content

If you submit reviews or other content, it may be publicly visible. We are not responsible for how others use this information.

6. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so we can remove it.

7. Security and Retention

We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure.

We retain information only as long as necessary to provide our Services, meet legal obligations, and resolve disputes.

8. Your Rights

Depending on your location, you may have rights including:

Accessing, correcting, or deleting your personal information
Restricting processing or withdrawing consent
Requesting data portability
Opting out of marketing communications

To exercise your rights, contact us at info@matchpacks.com. We may need to verify your identity.

9. Third-Party Websites and Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

10. International Users

Your information may be stored or processed outside your country, including in jurisdictions with different data protection laws. We take reasonable steps to ensure your information is protected.

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of our Services constitutes acceptance of any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@matchpacks.com